| DATE: | March 2026 |
| TO: | Dealer Principals, General Managers, Service and Parts Managers, Advisors and Warranty Administrators |
| FROM: | Stellantis Performance Institute |
| RE: | 2026 After Sales Certifications Q1 Training Requirements – CDJRF |
| The end of the of Q1 is quickly approaching! Please review your individual training plan and ensure you are on track to complete your required training. New Hire Orientation: To enhance the customer experience and all Service & Parts Managers and Advisors will be required to complete Level 0 training prior to being eligible for Rewarding Excellence payments. Note: All other program requirements (including Level 0-1 training) will remain in effect for continuing incentive eligibility. It is essential for Service Advisors and Service Managers to complete Level 0 and Level 1 required training to be eligible for any applicable rewards.* To view program rules and for more information on available incentive programs visit DealerCONNECT or rewardingexcellence.com. The following Level 2 courses are required and failure to complete these by March 31** will impact your incentives. |
| Level 2 Q1- Quarterly – all courses must be completed by March 31, 2026 | |||
| Course | Position | Launch Date | |
| SS25JCWBEN All New Jeep Cherokee Web Course | Service Manager & Advisor, Parts Manager & Advisor, Warranty Admin | 10/24/2025 | |
| SS25UEVWBEN Uconnect for EVs | Service Manager & Advisor | 2/6/2026 | |
| MSP261WBEN Master Service & Parts [MSP 2026] Release 1 | Service Manager & Advisor, Parts Manager & Advisor, Warranty Admin | 2/17/2026 | |
| Level 3 instructor-led workshops are provided via Virtual Online Training (VCT) to A-E size Planning Potential with offerings available throughout the year. It is strongly recommended to have a headset with microphone or an alternative (computer speaker and mic, earbuds, etc.) allowing the ability for dialog during all virtual sessions. The inability to speak may impact participation and course credit. REMINDER: VCT No-Show Policy fee is $300. VCT Cancellations should be made no later than 2 days prior to all sessions to ensure you don’t incur a fee. |
| Level 3 – Development – must be completed by December 23, 2026†, if not completed in previous year | |||
| Course | Position | Store Planning Potential | |
| SPPSS23OL CXE Professional Service Selling VCT | Service Advisor | A-E size Planning Potential | |
| SP21SWUOL CXE Service Write Up for Improved FFV VCT | Service Advisor | ||
| WARCLMOL Warranty Forum VCT | Service Manager & Warranty Admin | ||
| Coaching for Success VCT | Service Manager | ||
| SW22HHOL CXE Recruit, Train and Retain Great Employees VCT | Service & Parts Manager | ||
| MOPAROOL Mopar ARO VCT | Parts Manager & Advisor | ||
| PTMA17OL Merchandising Accessories VCT | Parts Manager & Advisor | ||
| Please review your individual training plans and enroll in the required courses via the Performance Institute Learning Center today. For questions, please contact the Performance Institute Hotline at 888-321-4321 from 8 am-8 pm EST. * Other qualifications may apply for Incentive Eligibility. ** Course credit is granted based on the date the evaluation is completed. It is the responsibility of the user to complete training, including any applicable posttest AND evaluation before the end of the quarter. † Level 3 VCT training must be completed by December 31, 2026, if not completed in a previous year. All Level 0-3 training including any applicable post-tests must be completed by December 31, 2026 (11:59 ET) to achieve Annual Certification and qualify for any applicable Annual incentives. |
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